Privacy Policy - nuage-digital

Privacy Policy

Nuage Digital (“Nuage Digital,” “we,” “us,” or “our”) provides outsourced bookkeeping, payroll, and tax preparation, along with accounting, digital marketing, and call center support, to businesses across Campbell and the wider Bay Area (together, our “Services”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
We work with businesses and the people who represent them. When we handle information about an individual, it is for one or more of these reasons: to market and sell our Services to the business you work for, to deliver our Services to a business that has shared your information with us, and to run and improve our own business.
This policy applies to our website at https://nuage-digital.com and to the Services we provide. We do not knowingly collect information from anyone under 16 years old.

1. Information We Collect

We collect information in three main ways: information you give us directly, information we collect automatically when you use our website, and information we receive when we provide our Services to your business.

Information you give us directly

When you fill out a form on our website, request a consultation, subscribe to our newsletter, or contact us, we may collect:

  • Your name
  • Your business email address
  • Your business phone number
  • Your company name and your role
  • Any message or details you choose to share with us

Information we collect automatically

When you visit our website, we and our service providers use cookies and similar tracking technologies to collect:

  • Your IP address
  • Browser type and device information
  • Pages you view and links you click
  • How you arrived at our site and how you move through it
  • General location (such as country or region) based on your IP address

We use tools such as Google Analytics, Google Ads, and the Meta Pixel to understand how our website performs and to measure our marketing. These tools set cookies on your browser. You can read more about how they work in the “Cookies and Tracking” section below.

Information we receive when delivering our Services

When a business hires us for bookkeeping, payroll, or tax preparation, we receive financial and business records needed to do the work. These records can include personal information such as names, job titles, contact details, and amounts tied to transactions, payroll, or invoices. We receive this information directly from our clients, or from systems our clients authorize us to access, such as their accounting software, payroll provider, or bank feeds.

For payroll and tax services, this may also include more sensitive details, such as Social Security numbers or government identifiers, where they are required to process payroll or prepare a return. We handle this information only to deliver the Services our client has asked for.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your questions and consultation requests
  • Provide, manage, and improve our Services
  • Process bookkeeping, payroll, and tax work for our clients
  • Send you marketing emails or updates about our Services (you can opt out at any time)
  • Measure and improve our website and marketing
  • Keep accurate records of our work and client relationships
  • Protect against fraud and keep our systems secure
  • Meet our legal and regulatory obligations

We do not sell your personal information. We share information only as described below.

Service providers

We use trusted third-party providers to help us run our business, such as software for accounting, payroll processing, email, file storage, customer relationship management, website hosting, and analytics. These providers may access information only to perform services for us, and are required to keep it confidential.

Professional and legal reasons

We may share information with professional advisors (such as lawyers or auditors), or with courts, law enforcement, or government bodies, when we believe in good faith that we are required or permitted to do so by law, or to protect our rights, our clients, or others.

Business transfers

If our business is sold, merged, or transferred, your information may be passed to the new owner as part of that transaction.

At your direction

We may share information with a third party when you or our client asks us to.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure our advertising. Some cookies are set by us, and some are set by third parties such as Google and Meta for analytics and advertising.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though some parts of our website may not work as well if you do. For interest-based advertising, you can opt out through the Network Advertising Initiative or the Digital Advertising Alliance opt-out pages.

5. How Long We Keep Information

We keep personal information for as long as we need it for the purposes described in this policy. In general:

  • Records tied to tax preparation are kept for at least seven years, in line with tax recordkeeping requirements.
  • Client financial and business records are kept for the length of our relationship and a reasonable period afterward, unless a longer period is required by law.
  • Marketing and website contact information is kept until you ask us to delete it or we no longer need it.

When we no longer need information, we take reasonable steps to delete it or remove details that identify you, unless the law requires us to keep it.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorized access. While no method of storing or transmitting data is completely secure, we work to protect your information and review our practices regularly.

7. Your Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you certain rights regarding your personal information, including the right to:

  • Know what categories of personal information we collect and how we use it
  • Request access to the specific personal information we hold about you
  • Request that we correct inaccurate personal information
  • Request that we delete your personal information, subject to legal limits
  • Not be discriminated against for exercising these rights

We do not sell your personal information. To make a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.

Note: if you believe one of our clients holds information about you that we process on their behalf, please contact that business directly.

8. Links to Other Websites

Our website may link to other sites we do not control. This policy does not apply to those sites, and we encourage you to read their privacy policies before sharing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Nuage Digital

1475 S Bascom Ave, Unit 206, Campbell, CA 95008

Phone: +1 (408) 495-3989

Email: sales@nuage-digital.com